FAQ

Once I place my order, will anything be sent/billed to me in the future?
For individual orders (not subscriptions): No. You will only be billed for what you order on any given day, and nothing more. You will only be shipped the p...
Mon, Feb 8, 2021 at 9:44 PM
How can I track my shipment?
An email will be sent to you with your tracking information within 1-3 days of your order. If you can’t locate this information and have tracking questions ...
Mon, Feb 8, 2021 at 9:46 PM
How do I get my money back if I'm not satisfied?
If you’re not happy with your product for ANY reason, simply call our customer service department and one of our representatives will talk you through how t...
Mon, Feb 8, 2021 at 9:48 PM
What hours is your call center open to answer questions I may have?
We’re open Monday-Friday 5am-6pm PST, Saturday 7am-4pm PST, or Sunday 7am-11:30am PST, or email us at support@trualchemyskin.com, anytime. You can reach us ...
Fri, Feb 12, 2021 at 1:26 PM
What payment methods do you accept?
We accept all major credit cards, as well as Paypal.
Mon, Feb 8, 2021 at 9:50 PM
What shipping methods are available to me?
We use USPS for all of our shipping needs.
Mon, Feb 8, 2021 at 9:51 PM
Do I save money by placing larger orders?
Yes. Our products are sold in different packages to offer additional savings to you. Check out our specials on each product page.
Mon, Feb 8, 2021 at 9:52 PM
Where is Tru Alchemy located?
Our headquarters are located in Burbank, California. We have a distribution center in both Burbank and Utah. All of our products are manufactured in the USA.
Mon, Feb 8, 2021 at 9:52 PM